Manage My Account

Accessing the Customer Portal

We’re making some changes to how you can manage your mortgage account, so it’s easier to access information and contact us when you need to.

 

What is changing

We're going to start sending our customers communications via the portal instead of by post. This means you’ll receive them quicker and they’ll all be stored in one place. To receive these letters via the portal, you’ll need to register for the portal.

If you’ve already given us your email address, you may receive an email from us inviting you to register. Alternatively, you can sign up for the portal here.

If we haven’t already got your email address, you may receive a text message from us inviting you to provide an email address.

Please be assured that these communications are genuine and form part of our ongoing service improvements, helping make it quicker and easier to manage your account.

 

Engage Credit Customer Portal

Our online portal gives you a secure way to manage your account at a time that suits you. You can use the portal to access account information and complete some tasks online.

Current features

  • Make payments online
  • View up-to-date account details
  • Check recent transactions and account updates, including interest rate changes
  • Find helpful information about your account, including our payment details
  • Request a redemption figure
  • See how overpayments could affect your account
  • Send us messages securely

Coming soon

  • View letters, statements and other new documents on your account
  • Upload documents securely

 

How to get started

Registration should only take a few minutes and we’ll need to hold an email address on file for you.

  • Go to https://customerportal.engagecredit.com
  • Select "Sign up now" and enter the email address we hold for you, your account number and date of birth
  • Enter the 6-digit code we send to your email address
  • Create your password to complete your registration

 

Once you’re registered

Once you’re registered, we plan to upload most communications to your portal instead of sending them by post. 

We’ll email you when new communications are available in your portal, so please check your inbox and junk folder.

To help you adjust, we’ll continue sending communications by post as well as through the portal for a period of time while you get used to the new service.

 

If the portal isn’t right for you – That’s absolutely fine

You’re in control of how you receive information from us. If you’re unable to register, would prefer to continue receiving post, or digital access isn't suitable for you, please let us know via one of the options below: 

Some communications will continue to be sent by post where required.

 

How to make a payment

We’ve made it easy and flexible for you to make your payment.

You can: