Affordability
We understand that financial difficulties can happen and if you’re facing them, we’re here to support you.
To find the best way forward, we’ll work with you to understand your financial situation. We’ll ask a few simple questions about your income and spending; this helps us find the right solution for you
You can use our Income Expenditure Form to gather your information before speaking with us. It’s easy to follow and will make your conversation with us smoother and more helpful.
We may also ask you to send us proof of your income and spending. This helps us understand your circumstances in more detail and identify the best way to support you.
Please take your time to complete the form carefully. The more accurate the information, the better we can help.
You can send your completed Income Expenditure Form to us by:
Email: customerservice@engagecredit.com
Attach the completed document directly to an email – just open your email app, start a new message, and use the paperclip icon to attach the file.
Or:
Take a photo of the completed document with your phone – then attach the photo to the email the same way you would with any image.
Post:
Engage Credit
Harman House
1 George Street
Uxbridge
London UB8 1QQ.
If you’d like help filling out the Income Expenditure Form, please contact us. If needed, we can arrange for one of our Field Agent to visit you at home and guide you through the process. There may be a charge for this service. If so, we’ll let you know before the visit takes place.
We assess every customer's situation individually to find the most suitable solution. Not all options will be right for everyone.
If we decline any of these solutions, we’ll explain why and provide a clear reason for our decision.