Welcome to Engage Credit

We’re pleased to welcome you as a new customer. We understand that a mortgage is a significant financial commitment, and we’re here to support you in managing your account in a way that works for you.

Your mortgage terms and conditions remain unchanged following the transfer, and we’re committed to ensuring you experience no disadvantage as part of this process.

If you’d like to contact to us, our team is here to help.

 

What happens next

You’ll have received a welcome letter confirming the transfer of your mortgage to Engage Credit.

  • If you pay by Direct Debit, there is nothing you need to do — your payments will transfer automatically
  • If you pay by another method, please use our details to continue making payments
  • Your mortgage account number will now be referenced as an Engage Credit account

If anything is unclear, please get in touch and we’ll be happy to help.

 

Managing your account online

We’re making it easier for you to manage your account through our online customer portal.

If you haven’t already registered, you can do so here.

All you need is an email address to get started. If we don’t currently have your email address, you can text it to us on 07418342194, and we’ll update your account so you can register.

Using the portal is the quickest and easiest way to stay up to date with your account.

As part of this, you may receive emails or text messages from us inviting you to register or provide an email address. Please be assured these communications are genuine and form part of our service improvements.

If you ever receive a communication and are unsure, please contact us directly using the details on our contact us section.

 

Current features

  • Make payments online
  • View up-to-date account details
  • Check recent transactions and account updates, including interest rate changes
  • Find helpful information about your account, including our payment details
  • Request a redemption figure
  • See how overpayments could affect your account
  • Send us messages securely

Coming soon

  • View letters, statements and other new documents on your account
  • Upload documents securely

 

Once you’re registered

Once you’re registered, we plan to upload most communications to your portal instead of sending them by post. 

We’ll email you when new communications are available in your portal, so please check your inbox and junk folder.

To help you adjust, we’ll continue sending communications by post as well as through the portal for a period of time while you get used to the new service.

 

If the portal isn’t right for you – That’s absolutely fine

You’re in control of how you receive information from us. If you’re unable to register, would prefer to continue receiving post, or digital access is not suitable for you, please let us know via one of the options below: 

Some communications will continue to be sent by post where required.

 

Important information about your mortgage

  • You’re required to maintain buildings insurance in line with your mortgage conditions
  • We may request evidence of this to ensure appropriate cover is in place
  • If adequate insurance isn’t in place, we may arrange this to protect the property, in line with your mortgage terms

If you have any questions about your mortgage obligations, please contact us.

 

If you need extra support

We understand that everyone’s circumstances are different, and sometimes things can change. If you need additional support in managing your account, you can visit our Support page here.

We’re here to listen and work with you to find the right approach for your situation.