Welcome to Engage Credit Customer Resource Centre

A dedicated website designed to help you whether you have a general enquiry regarding your mortgage, you have had a change in your financial circumstances, or wish to make a mortgage payment.

Contact us
Woman looking at phone

Mortgage Charter (11 July 2023)

The Mortgage Charter has been set up by the UK’s largest lenders, the FCA, and the UK government to give mortgage customers more help and support with their mortgage repayments. Engage Credit is unable to sign up to the Mortgage Charter but follows the spirit of the standards and is here to help.
Find out more in our FAQs.

Support for customers in payment difficulties (1 August 2022)

With rising prices and bigger household bills, we understand that our customers may experience payment difficulties, now or in the coming months. We are ready to support our customers and will work with you if you are having trouble paying your mortgage. Learn more here

Homes for Ukraine (updated 25 March 2022)

We are supportive of the Homes for Ukraine scheme.  If you wish to share your home, please read some key need-to-knows.

Image of call centre agents

Experienced staff members on hand

We are committed to supporting our customers and providing the highest level of customer care. We also recognise that managing your financial affairs can sometimes become challenging, particularly as a result of changing economic or personal circumstances. If you are worried about meeting your mortgage payments, or if you have any concerns over the future affordability of your mortgage payments, we are here to help.

Contacting us at the earliest opportunity to discuss your situation can often ensure that a solution is found. Our team of experienced staff will be happy to explain possible options available to you based on your current and future circumstances.

Contact us